Last updated: 20 October 2026
These terms are an agreement between you and Lightheart Entertainment Oy ("Lightheart", "we", "us"). They apply when you use our games, websites and related services (the "Service"). By installing or using the Service, you accept these terms. If you do not accept them, please do not use the Service.
Our Privacy Policy (https://www.lightheart.games/privacy-policy/) explains how we handle your personal data.
If you are a consumer, nothing in these terms limits the rights you have under mandatory consumer protection law.
1. Your account
You must be at least 16 years old to use the Service. You may have one account, for your own personal, non-commercial use. You may not sell, share or transfer your account or let anyone else use it. If you sign in with Apple or Google, keep that account secure. You are responsible for activity on your account unless it is caused by our fault. If you think someone else has accessed your account, tell us right away.
Your username must not be offensive or misleading or infringe anyone's rights. We may change or remove a username that breaks these terms or that someone else has a legal right to.
You may not use the Service if we have previously banned you.
2. Your licence to play
We grant you a personal, non-exclusive, non-transferable and revocable licence to use the Service for your own entertainment, in line with these terms. We and our licensors own the Service and all its content, including the games, code, artwork, characters, sounds and virtual items. Apart from this licence, you get no rights to them. If you downloaded a game from the Apple App Store, Apple's standard licence agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies to it.
3. Rules of conduct
When using the Service, you must not: use cheats, bots, hacks, mods or other unauthorised software, or modify the game files; deliberately exploit bugs; disrupt, overload or attack our servers or the Service; access accounts, servers or data without permission; reverse engineer the software, except where the law allows it; harass, threaten or abuse other players or our staff; share content that is illegal, hateful, sexually explicit or otherwise harmful; impersonate anyone or infringe anyone's rights; collect or share other people's personal information; advertise, spam or use the Service commercially; or misuse our support channels.
4. Chat and your content
You are responsible for the chat messages, usernames and other content you share through the Service. You keep ownership of your content, but you give us a worldwide, royalty-free, non-exclusive licence to use, store, display and reproduce it as needed to operate, moderate and promote the Service.
Content from other players is their responsibility. We do not check all content before it appears.
If you send us feedback or ideas, we may use them freely without compensating you.
5. Moderation and reporting
We moderate the Service to keep it safe and to enforce these terms and the law. We use automated filters and human review. We may remove or hide content, change usernames, restrict chat, or suspend or terminate accounts. When we take action against your content or account, we will tell you why, unless the law prevents it.
To report illegal content, such as a chat message or username, or a breach of these terms, use our support site (https://lightheart.zendesk.com/hc/en-us/requests/new). Please tell us where the content is and why you believe it is illegal or breaks these terms.
If you disagree with a moderation decision, contact us through our support site within six months and we will review it.
6. Purchases and virtual items
You can buy virtual items, such as in-game currency and upgrades, through the Apple App Store or Google Play under their payment terms. In certain regions, you can also buy virtual items through a checkout provided by Stash. Stash sells these items to you under its End-User Terms (https://www.stash.gg/legal/stash-end-user), Refund Policy (https://www.stash.gg/legal/refund-policy) and Privacy Policy (https://www.stash.gg/legal/privacy-policy), which you accept when you buy through Stash. If you are under 18, you need a parent's or guardian's permission to make purchases.
Virtual items are part of your licence: you do not own them, they have no cash value, and they cannot be exchanged for money or transferred to anyone else.
Refunds are handled by the company that sold you the item, Apple, Google or Stash, under its own policies and applicable law. If a purchased item is not delivered or does not work, contact our support and we will help. This does not affect your statutory rights.
We develop our games continuously and may change game content, including how virtual items work.
7. Updates
You may need to install updates to keep using the Service. Some updates may be installed automatically.
8. Suspension, termination and closing a game
We may suspend or terminate your account if you seriously or repeatedly break these terms or the law, or if it is necessary to protect the Service or other players. You will then lose access to your progress and virtual items without compensation.
You can stop using the Service at any time. To delete your account, email privacy@lightheart.games.
We may delete accounts that have been inactive for 2 years.
We may close a game or part of the Service. If we do, we will give at least 30 days' notice in the game. Unused virtual items are not refunded, except where the law requires it.
9. Warranties and liability
We provide the Service as it is and as available. We cannot promise it will always be available, uninterrupted or free of errors. If you are a consumer, you keep your statutory rights if the Service or a purchase does not conform to what was agreed.
We are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control. Our total liability to you is limited to the amount you paid for the Service in the 12 months before your claim. These limits do not apply to liability for intentional acts or gross negligence, death or personal injury, or anything else that cannot be limited by law.
10. Changes to these terms
We may change these terms, for example when we change the Service or the law changes. We will tell you about significant changes in the game in advance. If you do not accept the changes, you can stop using the Service and delete your account. If you keep using the Service after the changes take effect, you accept them.
11. Governing law and disputes
These terms are governed by the laws of Finland. If you are a consumer living in another country, you also keep the protection of the mandatory laws of that country. Purchases made through Apple, Google or Stash are also governed by their own terms.
If you have a problem, please contact us first through our support site so we can try to solve it. Disputes are decided by the Helsinki District Court, but if you are a consumer, you may also bring a claim in the courts of the country where you live. Consumers in Finland can also take a dispute to the Finnish Consumer Disputes Board (https://www.kuluttajariita.fi/en/).
12. Other terms
If any part of these terms is found invalid, the rest remains in effect. If we do not enforce a right, we have not waived it. We may transfer these terms to another company, for example as part of a merger or sale of our business, but this will not reduce your rights. You may not transfer your rights under these terms. These terms are the entire agreement between you and us about the Service.
Contact
Lightheart Entertainment Oy
Business ID: 3004546-1
Support: https://lightheart.zendesk.com/hc/en-us/requests/new
Privacy and account deletion: privacy@lightheart.games
We may contact you through the game or by email. Under the EU Digital Services Act, our point of contact for users is our support site, and for authorities it is privacy@lightheart.games, in English or Finnish.